Privacy Policy

1. Introduction

Tour Ideas Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website tour-ideas.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Communication records with our customer service team

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To fulfill our contractual obligations when you purchase from us
• Consent: For marketing communications and non-essential cookies
• Legitimate Interest: For website analytics and fraud prevention
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Trusted service providers (payment processors, delivery companies)
• Professional advisors (lawyers, accountants, auditors)
• Regulatory authorities when required by law

We never sell your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure servers and data centers
• Regular security assessments and updates
• Staff training on data protection

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Customer account data: Retained while your account is active
• Order information: Kept for 7 years for tax and accounting purposes
• Marketing data: Retained until you unsubscribe

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Restriction: Limit how we use your data

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notice. The "last updated" date at the top indicates when changes were made.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

13. Data Protection Officer

If you have concerns about how we handle your personal data, you can contact the Information Commissioner's Office (ICO), the UK's data protection regulator:

Website: ico.org.uk
Phone: 0303 123 1113